Hello Everyone,

We are here today to inform you about our new policy on skipping mowing visits. As most of you know, our normal mowing schedule starts around the end of March or early April, depending on how long the winter is. At this time, the grass is growing very slowly and we only cut biweekly up until the fast growing season kicks off around the middle or end of May. At that time, we switch to weekly service until late summer when the weather cools again and the grass slows down. We then switch back to a biweekly schedule until the end of the season. This averages around 25 visits per year, depending on the weather. 

With a “normal” year, it should look something like this: 

• Late March to Mid May – Biweekly Mowing
• Mid May to Early September – Weekly Mowing
• Early September to Early November – Biweekly or Less Mowing

But, we haven’t had many “normal” years lately and the weather does play a big factor in the mowing schedule. How early and late winter weather starts, the amount of rainfall, whether or not you have an irrigation system, the temperature, and other factors can greatly affect the number of services during the year. This drought we are currently experiencing is a good example and we are having to make the decision about which lawns are ready to mow, which ones we need to skip, which ones are irrigated and ready to go to a weekly schedule, etc.

In the past, we have used our best judgment to determine whether or not your lawns are ready to mow. We do this because we don’t feel comfortable charging you for a service that is not needed. But, we also understand that one person’s idea of when their lawn is ready to be cut can vary greatly from another’s. It is very subjective and some people think their lawn is out of control if it grows one inch and others think it’s fine as long as they can see out their windows. Since everyone is different, we want you guys to tell us so that we don’t guess wrong. 

Our new policy on skipping mowing visits is:

• We will follow our normal mowing schedule as outlined above using our best judgment to determine when the season starts, when to go to weekly mowing for the summer, and when to switch back to biweekly at the end of the summer or during times of extreme heat or drought, like now. 
• If you feel that your lawn has not grown enough to be cut this week, please let us know at least 2 days before your regularly scheduled mowing day and we will take you off of the schedule for that week. You can email us at info@QuietLawn.com or text us at 843 779-8873. Please include your name and address.
• If we don’t hear from you, we will cut your lawn as scheduled.

DISCLAIMER: This is only to be used if your lawn really is not ready to be cut during times of extreme heat and drought such as now and not as a roundabout way to get biweekly service during the summer months. With normal rainfall, the grass is growing very fast during this time and it requires being cut frequently. Cutting biweekly during this time leads to a thatch buildup in the lawn, a lawn that’s not as healthy as you are cutting more than 1/3 of the blade off each time, and it requires a lot more time and work to mow. If this is the case after skipping a service, extra charges will apply for the extra time required.

If you have any questions about our new policy on skipping mowing visits, please let us know. We are doing it to ensure you are getting the service you expect. With the way we’ve been doing it, we’re having to guess about what you want and sometimes we guess wrong. Some of you wanted your grass cut after we decided to skip it and some of you thought we cut it when it didn’t need it. This will make sure we get it right 100% of the time. Thank you all for your business and we hope you are well. Please let us know if you need anything else and we will begin our 3rd organic-based fertilizer application next week and for the rest of the month for those of you on that program.